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Free shipping worldwide | 30-Day free returns

    Shipping Policy

    FREE WORLDWIDE SHIPPING

    We thrive on great customer experience and convenience. Hence, we offer free worldwide shipping from our big factories in Asia, North America and Europe.

    SHIPPING TO OVER 200 COUNTRIES

    We work with global courier services to ship our useful products to over 240 countries. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you.

    LOST/MISSING PACKAGES

    polarmonkeyapparel.com is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

    SHIPPING TIME

    Shipping time varies by location. Due to the popularity of our offers, please expect a tracking number between 3-5 business days. Once your product ships, shipping times are quoted by the carrier as taking 8-20 business days.

    These are our estimates:

    Location

    *Estimated Shipping Time

    Germany 7-14 Business days

    United States

    7-14 Business days

    Canada, Europe

    7-14 Business days

    Australia, New Zealand

    7-14 Business days

    Central & South America

    10-20 Business days

    Asia(Except Vietnam and Hong Kong)

    15-35 Business days

    Middle East & Africa

    15-35 Business days


    Max delivery time – 50 business days.

    *This doesn’t include our 3-5 day processing time.

    *All shipping times exclude clearance/customs delays

    *Shipping time to India is 30-60 days due to restrictions and limited carrier options.

    ** If the shipment is sent via ePacket due to lack of other carrier options, estimated delivery time is 20-50 days.

    ***Liquid and Electronic products will take additional 5-10 days.

    CUSTOMS

    We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

    TRACKING INFORMATION

    You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

    Our tracking says “No information available at the moment”.

    For some shipping companies, it takes 3-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

    WILL MY ITEMS BE SENT IN ONE PACKAGE?

    For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

    If you have any other questions, please contact us at rwoytch05@icloud.com and we will do our best to help you out.

    Why is my tracking info not updating?

    There is no need to worry, this is perfectly normal. When your order is in transit and moving between countries, tracking will be very slow to update. Once the item lands in your country, it will move very quickly to your doorstep. You can track it here by entering your order number and email address

    Our Guarantee

    Our products are made with the finest material. We ship our useful products to over 170 countries.

    100% Secured Checkout

    Pay with the world's most popular and secure payment methods including PayPal.

    Free & Fast Shipping

    Estimated delivery between 7-14 business days to most countries.

    Customer Support

    24/7 customer support via email for all your pre-sale and support enquiries.